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THINGS TO KNOW

SHIPPING

Your item will ship within 5 business days after payment unless otherwise noted. Please allow 2-7 days for shipping receipt.
**Standard shipping cost and time varies based on order and is sent with tracking number via USPS. Insurance available upon request.
**Please note we are NOT responsible if the package is lost or delayed during shipment. No compensation will be made for packages once shipped. Please consider buying shipping insurance with your order!

EXCHANGES

If you are not completely satisfied with your new jewelry, please be in touch within five business days of receiving your order. We will gladly exchange for items of equal value, or you may choose to pay the difference if you'd like to upgrade to a higher value item.

Returned items must be new, unworn, and undamaged to be eligible for exchange. Niyol reserves the right to refuse items that are returned without prior notice or in a condition unacceptable for resale. All shipping, tracking and insurance charges for returns and exchanges are the retailer’s responsibility and cannot be refunded.

Please pack jewelry in a well-padded envelope or package and ship via USPS. Shipping insurance is not required but it is recommended as no refund or exchange will be eligible if the item does not arrive.

REPAIRS

We fully guarantee our jewelry. We stand behind our products, and will repair/replace any problem within one year of purchase. Repairs requested more than one year from the date of purchase will be charged for actual materials and labor.

GENERAL

All jewelry is designed and hand crafted by Niyol Jewelry.  Stones are individually hand-selected and unique. Please allow for natural variances in stones.  Metals are antiqued brass, 14k gold fill and sterling silver. Suggested polishing with a Sunshine Cloth for all metals.  Please note** due to the nature of brass, it WILL antique over time. If you would prefer a brighter look, opt for gold.  All brass and gold earrings have a 14k gold fill hooks to provide higher quality and attempt to prevent against metal allergies.  Most gold colored chains are brass unless specified otherwise. Gold fill chains available upon request at current market pricing.

 

GOLD FILL VS PLATING

Gold fill is made from gold, in our case 14k, and filled with a center core of alloys; bronze, brass, or sterling. Unlike plating, gold fill will not rub off.  Plating is a very thin surface coat of gold that is not fully bonded to the alloy below allowing it to easily rub off with wear.  Gold fill is often used as pure gold is much softer to work with. Gold fill allows a piece to be somewhat tougher for in hammering as well as less expensive. Care for gold fill just as you would pure gold.

 

 







 

 

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